| 1. Can I get my order any faster? |
| Have your order shipped to the billing address, make sure all information is accurate at check out and select one of the following expedited shipping methods at check out. We offer DHL Express for more faster delivery. It takes approximatly 3 to 4 business day for delivery. If you would like to use this method, please indicate your choice in the Shipping Options section during Checkout. Please be aware that we cannot ship orders the same day that we receive them, so plan accordingly. Please also be aware that DHL does not deliver on Saturday, Sunday or Holidays. So please plan accordingly! |
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| 2. Can I make a change on my order, add an item or make an address correction? |
| We are able to modify or add more items to your order once it has been placed and handed over to our warehouse. Please make sure all information is correct before placing your order. |
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| 3. Can I ship my order to a different state or address from my billing address? |
| Sure, you certainly may ship to any address you wish. Please note if you ship to an alternative address, we may require additional identity verification. You may be contacted by our verification team - emails will be sent from PaulC Leather.us. To expedite the processing of your order, please be available at the phone number or email address that you provide so that we are able to contact you if need be. Please note that if our verification team is unable to contact you, this could cause delays in the processing of your order or lead to cancellation of your order. We at PaulC Leather.us apologize if this may cause any inconvenience. |
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| 4. Do you ship outside the U.S.? How much does it cost? |
| PaulC Leather.us ships all over the world. Due to our high shipping volume we have been able to lock in very good rates with DHL, thus you can get your items within 8 to 10 days from PaulC Leather.us almost anywhere in the world. The website will determine the actual shipping cost at check out. "Due to the High Shipping Cost All International SALES ARE FINAL." |
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| 5. How can I cancel my order? |
| We are unable to cancel your order once it has been handed over to our warehouse. It is impossible to locate one order out of hundreds that are awaiting shipment. |
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| 6. How can I check on the status of my order? |
| Click on the "Login" link at the top right corner of the website. Enter your account information into the fields and click "login" You will then be redirected to the homepage. Once there, click the "My Account" link at the top of the site. Once at the "My Account" page, click the "View the orders I have made." under My Orders. |
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| 7. How do you ship the orders? |
| Shipped By DHL, FedEx or UPS Currently we are only offering the DHL but however we will give our customers to more freedom on choosing the shipping method. |
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| 8. How long does my order take to ship? |
| Our general turn around time to ship an order is 1-3 business days after its placed and confirmation of the payment. |
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| 9. I entered the wrong address, or my address was incomplete when I placed my order, what can I do to have the ship to address corrected? |
| We are unable to modify any address once it has been handed to our warehouse for shipment, Please give us a call so we may contact the carrier, in Example DHL and request a Reroute or Address Correction attempt. A Reroute fee or address correction fee will be charged to have the address changed on the DHL. |
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| 10. I rejected my package when a delivery attempt was made, what will happen to the package ? Will I have a full refund issued? |
| If your package is rejected upon delivery, It will be returned to our warehouse. Your initial shipping cost will not be refunded. The actual shipping cost we paid will be deducted from the amount of the item order as DHL will charge us to have your package shipped back to us. |
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| 11. The status of my order reads "Shipped" but there is no tracking activity on the tracking number in my account? Why ? |
| If your order is marked shipped and assigned a tracking number, this means your order has been submitted to our warehouse for shipment and is awaiting pick up from our carrier, the tracking number will have tracking activity within 48-72 business hours. |
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| 12. The status of my order states Pending for the past 3-4 days why ? |
| It can mean the following: There was a problem with your order when it was processed. The information that you have putted while placing an order is insufficient. Please note that we may require additional identity verification. If further additional information is needed you may be contacted by our verification team - emails will be sent from PaulC Leather.us. To expedite the processing of your order, please be available at the phone number or email address that you provide so that we are able to contact you if need be. Please note that if our verification team is unable to contact you, this could cause delays in the processing of your order. |
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| 13. What is your shipping and return policy? |
| Please read our 'Shipping & Return' policy and instructions to know what you need to do have your items refund or if you are returning your order for a refund or a store credit. |
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| 14. Will I be emailed my tracking number once my order ships out? |
| Yes, You are emailed a tracking # once the order has been approved to ship, assigned a tracking # and handed over to the warehouse for shipment. Please Note Although your order has been marked shipped and you receive this email confirmation. Please allow up to 48-72 hours for Tracking activity to follow. There will be movement within that time frame. |
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